Terms And Conditions - The Ewenique Boutique

Welcome to The Ewenique Boutique!

These terms and conditions (“Terms”) govern your use of our website www.theeweniqueboutique.com (the “Website”) and your purchase of products from The Ewenique Boutique (“we”, “us”, or “the Company”). By accessing the Website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. Acceptance of Terms

By using this Website or placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian to do so. If you do not agree to these Terms, please do not use the Website or place an order.

2. Products, Variations & Orders

Availability: All products (cards, prints, and wall art) are subject to availability.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason at our sole discretion. If we cancel an order after payment has been processed, we will issue a full refund immediately.
Handcrafted Nature & On-Screen Colours: We make every effort to display product images and descriptions as accurately as possible. However, because our items are handcrafted, slight variations may occur (which we think adds to their unique charm!). Furthermore, we cannot guarantee that the colours displayed on your specific screen will perfectly match the physical product.

3. Pricing & Payment

All prices are listed in GBP (£) and are inclusive of VAT (if applicable).
Payment must be made in full at the time of placing your order. We securely accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

4. Shipping, Delivery & Same-Day Dispatch

Dispatch Times: We offer same-day dispatch for orders placed before 11:00am (Monday to Saturday). Orders placed after this time will be dispatched the following working day.
Shipping Costs: Standard shipping via Royal Mail 2nd Class is completely FREE. If you choose to upgrade to 1st Class or a tracked service, the extra fee will be calculated and clearly shown at checkout.
Delays & Risk: While we do everything we can to get your items out on time, we are not responsible for delays caused by Royal Mail or other postal carriers. Risk of loss and title for the products pass to you once we hand the package over to the carrier. (However, if an item is lost or damaged, please refer to our Returns & Refunds policy!).

5. Personalised & Custom Items

Some of our designs offer customisation, which will be clearly stated in the specific product listing.
Accuracy: You are solely responsible for ensuring that any text, names, or custom details you provide are spelt correctly. We print exactly what you write, so please double-check your personalisation before checking out!
Returns on Custom Work: Because personalised items are created uniquely for you, they are strictly non-refundable and cannot be exchanged unless they arrive damaged, faulty, or with an error made on our part.

6. Returns, Refunds & Cancellations

For non-personalised items, we offer a 30-day return policy. Items must be returned unused, undamaged, and in their original packaging.
To initiate a return or report a missing/damaged package, please email us at support@theeweniqueboutique.com.
For full details on processing times, return shipping costs, and when a package is officially considered “lost” by Royal Mail, please see our dedicated Returns & Refunds Page.

7. Intellectual Property

All content on this Website—including card designs, wall art prints, unique text, images, graphics, and logos—is the property of The Ewenique Boutique and is protected by copyright and intellectual property laws. You may not copy, reproduce, or use any content from this Website without our express, written permission.

8. Limitation of Liability

To the fullest extent permitted by law, The Ewenique Boutique will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the Website or the purchase of our products.

9. Governing Law

These Terms and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales, and shall be subject to the exclusive jurisdiction of the relevant courts.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon being posted on the Website. Your continued use of the site or placement of orders means you accept the updated Terms.

11. Contact Us

Got a question about these terms? Drop us an email at support@theeweniqueboutique.com or give us a ring on 07742 096 401 (Monday – Saturday, 9am – 5pm).